New customer - Can't use my account - Error code
Try to login using username and password, it's let me in account at you web site, but than I have a message:"We were unable to retrieve your account information and apologize for the...
View ArticleWhat happened? Where do you access your monthly Usage Stats in TWC/Spectrum...
Subject line says it all. I can't seem to find a link within the TWC/Spectrum account web site where you used to be able to see what your data usage was? just wondering. Tia
View ArticleMint
Any word on linking accounts to Mint/Intuit? I've seen posts in the past about security verification protocols, but it seems Mint's latest update requires me to have multi-factor authorization for most...
View ArticleThis service has encountered an unknown error. Please try again later. Error...
Is there anyone else still getting this error? I don't want to have to call in and wait on line to make a payment, and it's not my bank that is blocking it. I saw in previous topic that is was...
View ArticleUnable to retrieve account information, Error Code: STMTINFO
I'm tryng to pay my bill online at self service portal, but have an error ================================We were unable to retrieve your account information and apologize for the inconvenience. Please...
View ArticleAccount Owner
Purely by coincidence my wife is listed as the account owner. I am the one managing things and fixing problems (not to mention paying for the service). How does one assign or change account owner...
View ArticleCan't log in to my spectrum (redirect loop)
This is my first and only account, opened about 13-16 days ago in Louisville ky. I can't log in on my browser or app, the browser will accept the user and password then go into a redirect loop placing...
View ArticleOnline account deleted without reason
My online account (setup 4 years ago ) was deleted sometime in the past few months without my knowledge and for no apparent reason.When I tried to login it failed. When I tried the fogot password, the...
View ArticleRe: Unable to retrieve account information, Error Code: STMTINFO
I am still receiving an error when trying to access my account: We were unable to retrieve your account information and apologize for the inconvenience.Error Code: NOSTMTSReference ID:...
View ArticleUnable to retrieve account information. Error Code: NO_ACCOUNT
Reference ID: QDM72-YCLWN-7DMR4-6TEU3-KRS35I can't login to my account. What does no account mean??
View ArticleSettop box status unknown?
Why does My Account say my Samsung set top box status is "Unknown"? If I click to refresh it then it still says "unknown status". The box is working fine (and thank goodness it is as I never want one...
View ArticleUnable to retrieve your account information - Error Code: NOSTMTS
I just opened my account yesterday but I can't see anything on my account because of the error. I need to schedule the install of my internet and set up payment but I can't due to these errors. Error...
View ArticleMy Account Web Site Not Working Correctly
I've had problems all day 5/30 with the my account web site not loading properly on multiple browsers or showing connected equipment. Also giving account error messages. What is happening?
View ArticleUnable To view Account Billing or Account Info
I'm a new spectrum customer and ordered Internet for apartment. I've gotten my security code and verified my email but i can't view my billing, giving me this error:"We were unable to retrieve your...
View ArticleAdding Second Person to Paper Bill
Is it possible to add a second person to my paper bill? The reason is that my girlfriend needs a proof of residency (ex: two bills). I know I can add users but I need something to physically show her...
View ArticleLogin loop
I'm stuck in a login loop. It seems pretty common. I've recently moved. Help?
View ArticleUsername
I wish to change my username, but Cust. Sevice told me that I cant't. I will need to delete my account, and start a new one. What? Is this true? JJK
View ArticleAnnoying Spectrum app
Why does the app ask you if you want to continue with Spectrum after about 3-4 hrs of watching?Always at a crucial time in show or movie and if you don't hurry to push continue...you have to sign in...
View ArticleShowing device serial numbers
The show devices on the web interface to Spectrum used to show the model and serial number for devices, but now just seems to show the model number. I have multiple cablecards and tuning adapters so...
View ArticleMy Spectrum Account Page issue
I was prompted to update my primary contact information when logging into the new my account page. It asked for the phone number and phone type, when I entered in my mobile number and selected the...
View ArticleCan't log into my account. Getting error; Unknown error in the application...
Unknown error in the application.Error Code: EXCPTNReference ID: FZ2XT-XBBTN-T6S62-WT7CH-99N8X
View ArticleQuestion about sending payments
I am a new customer and I would like to use my bank to send a payment electronically to pay my bill. My bank has a automatic payee search section to find the business or utility company address and my...
View ArticleUnable to log into account for over a week now
I'm not sure if anyone else is having this issue but every time I try and log into my account I am immediately kicked out and sent here:...
View ArticleTransferred from TWC to Spectrum
I switched my account over to Spectrum from TWC today, is there anything I need to do on the account side? Does my login information stay the same? Do I get a new account number? I received a list of...
View ArticleCan't pay bill due to multiple statements on my account
You need to fix your app or fix my account. I have had a issue since December where I cannot pay through your app due it showing multiple statements on my account. Though I only have internet. The...
View ArticleMY ACCOUNT KNOWN ISSUE 6/26/18
All, We are aware of the current issues with the Spectrum TV App, My Account and Email. Fix teams are engaged and are currently working towards a resolution. We apologize for the inconvenience.
View ArticlePage not working voicezone.timewarnercable.com redirected you too many times....
I sign in, go to the my phone page, click the manage my settings which then sends me this message: This page isn’t workingvoicezone.timewarnercable.com redirected you too many times. Is the site not...
View ArticleSeasonal Status costs
I called customer service to find out about seasonal status, and was told it costs $15 a month. I watched the video about it at the support site and it says it costs $5 a month per service. Which is...
View ArticleLog-in Redirect Loop
Hello, I'm a new customer and when i try to log-in for the first time I get stuck in a redirect loop which in the end logs me out. I know, I am using correct password as when I typed in the wrong...
View ArticleFeedback on Channel Lineup Tool on Spectrum’s Website
When I click to sort channels by number, they are still not totally in order numerically. For example, for my zip code 90024, the channels are listed in the following order: 2, 3, 4, 7, 11, 1270; to...
View ArticleAdding a 2nd accout
Trying to add our vacation home to our online account. I see no place to add a 2nd account. Any advice?
View ArticleMint.com blocked from account
According to Mint.com technical support, their service is being blocked from accessing account information forTWC customers including myself. Can you please remove the block preventing Mint.com from...
View ArticleI can't log in to my account
It keeps redirecting. TWC redirects to spectrum.net which when you log in properly will redirect to TWC which redirects back to spectrum login page.
View ArticleLogin not working online or MySpectrum App
I have attempted resetting my password and tried to login from multiple devices, browsers, and the MySpectrum app but I am always redirected to login page. I know it's not an issue with my actual...
View ArticleProvide Easier Access to Subscribed Services/Pricing @ "My Account" Website
Dear Spectrum, I recommend that when customers are viewing the billing part of "My Account" (Formerlly "My Services,") that their should be an easier way to see see an itemized list of subscribed...
View ArticleCAN NOT PAY BILL Server Error when trying to make a payment
Server ErrorUnspecified errorError Code: UNKNWN Reference ID: XD4RI-96AYT-C5QAV-AMZTB-B747C
View ArticleError Code after attempting to make payment online (resolved 10/27)
Error Code: UNKNWN Reference ID: H17VD-HAFEN-BAC6J-5U1K4-RHM0C This is the error message that I am getting when trying to get payment going. I am deaf and it (edited) me off when the virtual...
View ArticleUnapplied status
I decided to pay my bill online for the first time as a one time payment using the time warner app. I usually pay by mail but didn't recieve my statement in the mail and thought this way would be...
View ArticleClik here to view.
Error - Unable to Process ANY Payment
This has been happening ever since the new site went live, when on earth is it going to be fixed? The phone in system takes forever and does not allow enough time to enter in info manually, and when I...
View ArticleChanging services on a legacy TWC account
I haven't been on the forums for a couple of years and in the interim, Spectrum has taken over TWC. I still have a legacy TWC account.... Internet and Starter TV.... and have no desire to replace it...
View ArticleCannot view billing statements without first knowing account security code
Regardless of whether I login to view my bill via the app or the web, I have to enter my account security code or the mac address. If I don't have a bill in front of me then I'm essentially unable to...
View ArticlePlease enable Mint / Charter Communications (Spectrum) Sync
Please allow for Mint to sync with everyone who requests access. I know this topic was touched on before but I would like to reengage the topic. Thank you for your time and consideration.
View ArticleClik here to view.
You Are Already logged on in another session
I was on the Spectrum Mobile website using my iphone. I was at the checkout portion of the page. I was trying to start new service on a new wireless line. The page reset to the very beggining and...
View ArticleAll my bill payees offer ebills -- EXCEPT Spectrum
First, yes, I know Spectrum offers an auto-debit service called AutoPay. That's not what I need. I need Spectrum to submit an ebill to my bank. Most banks offer ebills and most utilities and many other...
View ArticleBilling area does not offer a way to pay by checking?
Hi, I have been paying my Spectrum, previous TWC bill, online for 20 years. Today, I went online to pay under billing and there wasn't a way to pay by checking account, which is how I always do it. I...
View ArticleClik here to view.
I Get an Error Message When I Try to Log In
I am unable to log into my account to pay my internet bill. Is shows me this error message when I click "sign in." I'm pretty sure my bill is due today, so I need this resolved soon.
View ArticleClik here to view.
Is there a way to check for rented movies before the new bill?
I couldn't find it in the web account. Thank you for reading and hopefully answering.
View Articlecancel service.
Hi.To cancel my Spectrum cable service, should I call Spectrum first or just take the cable box & remote to the local Spectrum office? TC.
View ArticleClik here to view.
Automatically upgraded credit card's date?
Weird/Odd. Got and activated a new CC with its same numbers and new expiration date, but spectrum.net's account shows its expiration date already updated. Huh? Uh, is that normal? Usually, they have to...
View ArticleSpectrum Sales Calls
I am positive these are a scam, but I thought I would post here to make sure and alert others. I have started receiving calls on my Spectrum landline that claim to be from Spectrum. It is a recorded...
View Article
